Support

Frequently Asked Questions

Find quick answers about shipping addresses, package storage, and how to track your parcels.

How to use USA shipping address

When shopping at any online store in the United States, enter the data in the “Shipping Address” field as follows (“Name” is your real first and last name in Latin letters, as in your passport or ID).

If you are asked to enter an address for “Billing Address” when paying for goods, please input your address associated with your credit card. Some shops require the “Shipping address” and “Billing address” to be the same, in this case we recommend using our service Personal Manager and we will make purchases from our credit card.

Disposal

Packed parcels that have been in storage for more than 2 months are disposed of without seeking permission from the client. Until the moment of disposal, you can extend the storage period by placing a request in your account. Incoming packages that have been in storage for more than 3 months are disposed of without seeking permission from the client. Until the moment of disposal, you can extend the storage period by placing a request in your account.

How to find out the tracking number of the shipped parcel and where to track it?

You can track your parcel at any time using the Track link on our website. Simply enter your tracking number on the Track page to see real-time updates on your shipment.

Still have questions?

Our team is happy to help you with anything.